Honda Presents Next-generation e:HEV Technologies at Press Briefing on Honda e:HEV Business and Technology JCN Newswire

Honda Presents Next-generation e:HEV Technologies at Press Briefing on Honda e:HEV Business and Technology

TOKYO, Dec 18, 2024 - (JCN Newswire via SeaPRwire.com) - Honda Motor Co., Ltd. held a press briefing to introduce the direction of its hybrid-electric vehicle (HEV) business and the latest advancement made to its original 2-motor hybrid system, Honda e:HEV.(1) Honda also presented next-generation technologies scheduled to be installed in its future hybrid-electric vehicles.Striving to realize carbon neutrality for all Honda products and corporate activities by 2050, Honda has set a target to make battery-electric and fuel cell electric vehicles represent 100% of its new vehicle sales globally by 2040. Honda has been working to establish a strong EV brand and EV business foundation from a mid- to long-term perspective with an eye toward the period of EV popularization, which is expected to begin in the second half of the 2020s.In the meantime, demand for hybrid-electric vehicles remains high in the current market, within the EV shift period through the mid-2020s. To accommodate such high demand, Honda will continue making steady progress in the development of new hybrid-electric vehicles.Honda hybrid-electric vehicles equipped with the e:HEV system realize outstanding fuel economy (environmental performance), achieved by the highly efficient two-motor hybrid system, and high-quality and exhilarating driving experience (driving performance), delivered by the high-powered traction motor.With the renewal from the current system to the next-generation system, Honda will further refine the existing strengths of e:HEV to offer “the joy of mobility that resonates with all of the driver’s senses” through its new and more attractive hybrid-electric vehicles. In doing so, Honda will strive to achieve its global annual hybrid-electric vehicle sales target of 1.3 million units(2) by 2030. Moreover, by improving production efficiency and pursuing cost reduction, Honda will ensure high profitability and further growth of its hybrid-electric vehicle business, which will continue to play a fundamental role that supports future EV business.Overview of the next-generation e:HEV systemThe e:HEV realizes highly efficient driving in all situations by seamlessly and automatically switching between three modes: 1) the EV Drive Mode, where the vehicle runs using only electricity from the battery; 2) the Hybrid Drive Mode, where the vehicle runs on the motor alone using electricity generated by the engine; 3) and the Engine Drive Mode, unique to Honda e:HEV, where the engine is directly connected to the wheels via a clutch.For the next-generation e:HEV, component parts, including engine and drive unit, and control technology will be renewed respectively for both the small-size system (with a 1.5-liter engine) and the mid-size system (with a 2.0-liter engine) to further improve environmental performance and a high-quality and exhilarating driving experience of e:HEV models.- The all-new 1.5-liter and 2.0-liter direct-injection Atkinson cycle engines, front drive unit and integrated cooling system will be developed, and by combining them with the new Next-generation Mid-size Platform currently being developed, Honda will aim to improve fuel economy of the next-generation e:HEV models with the mid-size system by more than 10% compared to the first-generation 2-motor hybrid models.- In light of compliance with future environmental regulations around the world, the new engines are designed to realize a theoretical air-fuel ratio(3) without compromising power output for all driving situations, from everyday driving and situations where powerful acceleration is required such as merging onto an expressway, realizing both excellent power output and fuel economy.- The new 1.5-liter engine will achieve a significant improvement in fuel economy by expanding the range where engine RPM becomes highly efficient in balance with engine torque, by more than 40% compared to the current 1.5-liter engine for the e:HEV system.- The new front drive unit will feature both downsized packaging and increased efficiency. By maximizing the commonality between the drive unit for the small-size and mid-size systems, the cost will be reduced significantly, which contributes to the improvement of business viability.- Moreover, engine and motor performance in each drive mode will be made even more efficient. In Engine Drive Mode, the fuel economy will be improved by increasing torque transmission efficiency when the engine is directly connected and also by expanding range where highly-efficient Engine Drive Mode will be used during high-speed cruising by utilizing battery assist.- The power conversion and engine efficiency will also be improved for EV Drive Mode and Hybrid Drive Mode. As a result, both 1.5-liter and 2.0-liter engines will achieve the highest(4) combustion efficiency. Honda S+ ShiftThe next-generation e:HEV will feature Honda S+ Shift, a new function designed to pursue the “joy of driving” that further accentuates the sense of oneness between the driver and the vehicle, while fully leveraging the characteristics of the e:HEV system. Without compromising high environmental performance unique to hybrid-electric vehicles, the Honda S+ Shift precisely controls the engine RPM during acceleration and deceleration to realize direct drive response and sharp gear shifting. Honda plans to install Honda S+ Shift in all of its future hybrid-electric vehicle models featuring the next-generation e:HEV, starting with the all-new Honda Prelude scheduled to go on sale in 2025. Adoption of electric all-wheel drive (E-AWD) unitStarting with the next-generation e:HEV models, Honda will adopt an electric AWD drive unit (E-AWD) that can be shared between hybrid-electric vehicles and EVs. Compared to the mechanical AWD, the E-AWD increases maximum driving force and contributes to the realization of more powerful starting acceleration performance. The technology to control distribution of driving force to the front and rear tires, which Honda has amassed through the development of mechanical AWD, will be further advanced to enable the E-AWD system to optimize front-rear driving force distribution based on changes in tire ground contact load during acceleration/deceleration and turning. Moreover, by precisely controlling the highly precise and responsive motor torque control, the vehicle’s ability to trace the desired driving line and driving stability will be improved regardless of road surface conditions, enabling driving at the will of the driver and with greater peace of mind. Adoption of the Next-generation Mid-size PlatformIn line with the advancement of the next-generation e:HEV system, Honda will completely renew current mid-size platform for its hybrid-electric vehicles and pursue the further wholistic advancement of the vehicle. New body rigidity management was adopted to realize high driving stability and lightweight. A sporty and exhilarating driving experience will be achieved by adopting a new steering stability index, which provides the ability to flex the vehicle body to control load on each tire during cornering. The simplified body structure also contributes to an overall vehicle weight reduction by 10% compared to current Honda e:HEV models.Moreover, Honda is striving to develop the lightest platform in its class by reducing the platform weight by approximately 90kg compared to the platform for the current e:HEV models through the adoption of a new design method and a new lightweight body. Based on the modular architecture concept, which realizes a high commonality ratio among various models, series models will be developed while common sections, such as the engine room and rear floor, and unique sections such as the rear cabin are developed separately. With this development method, Honda is striving to achieve a commonality ratio of more than 60% among all models that adopt this Next-generation Mid-size Platform. This will enable production of unique and diverse models more efficiently and cost-effectively.For the improvement of hybrid-electric business viabilityIn the 25-year history of its hybrid-electric business which started with the introduction of the Insight in 1999, Honda has taken a variety of measures to improve production efficiency in addition to enhancing product appeal and advancing technologies for its hybrid-electric vehicles.In particular, Honda has been pursuing the reduction of the cost of its hybrid-electric vehicles, mostly with the key components such as batteries, power control units, and motors, through measures such as the improvement of production efficiency through cooperative development activities with suppliers and the establishment of a local production system and capability, and commonization of parts across different models.As a result, the cost of hybrid-electric systems has been reduced dramatically. For example, the current version of the North American Accord hybrid has achieved a 25% cost reduction compared to the Accord hybrid model that went on sale in 2018, contributing significantly to improved profitability.Moreover, for next-generation hybrid-electric vehicles, Honda is aiming to reduce the cost of each hybrid-electric model up to 50%, comparing the model to be launched in 2027 and the same model launched in 2018, respectively.(1) e:HEV is a global communication name for the Honda high-efficiency two-motor hybrid system with outstanding fuel economy, which is the core of Honda electrification technologies. The e: represents the Honda desire to ‘energize’ people and bring about a smile and high spirits by using ‘electricity’ as the ‘energy.’(2) Unit sales of finished vehicles of Honda Motor Co., Ltd. and its consolidated subsidiaries.(3) The ideal mixing ratio of oxygen to fuel to achieve the highest combustion efficiency during the combustion of gasoline.(4) Based on Honda internal research. Copyright 2024 JCN Newswire via SeaPRwire.com.
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MHI Appoints CTO Eisaku Ito as Next President & CEO, Announces Changes in Board and Executive-level Personnel JCN Newswire

MHI Appoints CTO Eisaku Ito as Next President & CEO, Announces Changes in Board and Executive-level Personnel

TOKYO, Dec 18, 2024 - (JCN Newswire via SeaPRwire.com) - Mitsubishi Heavy Industries, Ltd. (MHI) today announced executive-level personnel changes effective March 31 and April 1, 2025, and made nominations for Members of the Board to be proposed at the 100th Ordinary General Meeting of Shareholders scheduled on June 27, 2025. MHI also announced the appointment of current Chief Technology Officer (CTO), Eisaku Ito, as President & Chief Executive Officer (CEO), effective April 1, 2025. He succeeds Seiji Izumisawa, who will take on the role of Chairman of the Board after six years as MHI's top executive. These appointments were approved at a meeting of MHI's Board of Directors held in Tokyo today.Mr. Ito will assume the role of President & CEO after serving as Executive Vice President, CTO, and Head of the Technology Strategy Office since April 2020, his latest position in a career that spans over 30 years at MHI. In a previous role, Mr. Ito promoted the development of a wide range of our company's technologies and businesses, the improvement of business processes, and the marketing of new products and services. He also played an important role in responding to the rapid evolution of digitalization and AI technologies by establishing the Digital Innovation Headquarters. Going forward under Mr. Ito's leadership, we will work to achieve further growth as one of Japan's leading manufacturing and technology companies.During his tenure as President & CEO, Mr. Izumisawa led the restructuring of the thermal power business, the discontinuation of SpaceJet development, and the divestment of the machine tools business. In FY2023, the final year of the 2021 Medium-Term Business Plan, order intake, revenue, and profit reached record highs, making a significant contribution to improving the company's margins. In addition, Mr. Izumisawa has been working to enhance our future growth areas, including the businesses related to the Energy Transition.Commenting on the appointment, Mr. Izumisawa said, "MHI Group is now working to strengthen our portfolio of businesses by leveraging the business and financial foundations we have built over many years, while contributing to societal challenges such as the realization of Carbon Neutrality and addressing national security concerns. We must steadily develop our growing core businesses-Gas Turbine Combined Cycle (GTCC), Nuclear Power, and Defense-while striving to commercialize our future growth areas. For this reason, MHI now requires a leader with knowledge of a wide range of businesses and technologies, fairness, a sense of responsibility to resolve a variety issues, and a determination to take on the challenges of the future. Mr. Ito has deep insight into MHI's core businesses, including gas turbines, and a wide range of technical expertise. Moreover, he has succeeded in resolving many product development issues in the past, and I am confident that his tenacity and leadership will enable MHI to achieve further growth."Mr. Ito commented, "The reforms enacted by Mr. Izumizawa have further advanced MHI Group's position as a global company. Following the difficulties of the COVID-19 pandemic, both revenue and profit are now at record highs. As we continue to receive strong orders, we will work to build a robust business structure and value chain to reliably deliver products and solutions to our customers. We will also focus on developing diverse talent and technological infrastructure while promoting digitalization and automation. I am honored to be able to take on the challenge of leading MHI and of joining our Group employees in efforts to optimize the portfolio of businesses, execute our growth strategy, and fulfill our commitments to solve long-term societal challenges-including through MISSION NET ZERO (2040 Carbon Neutrality Declaration)-all with the goal of achieving further growth."About MHI GroupMitsubishi Heavy Industries (MHI) Group is one of the world’s leading industrial groups, spanning energy, smart infrastructure, industrial machinery, aerospace and defense. MHI Group combines cutting-edge technology with deep experience to deliver innovative, integrated solutions that help to realize a carbon neutral world, improve the quality of life and ensure a safer world. For more information, please visit www.mhi.com or follow our insights and stories on spectra.mhi.com. Copyright 2024 JCN Newswire via SeaPRwire.com.
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Honda to Utilize Existing Powertrain Unit Factory to Establish New Production Plant for Next-generation Fuel Cell System in Japan JCN Newswire

Honda to Utilize Existing Powertrain Unit Factory to Establish New Production Plant for Next-generation Fuel Cell System in Japan

TOKYO, Dec 18, 2024 - (JCN Newswire via SeaPRwire.com) - Honda Motor Co., Ltd. today announced that it has decided to build a new plant in Japan to produce the next-generation fuel cell system being developed independently by Honda.Honda aims to start operating the new plant in the fiscal year ending March 31, 2028 (FY2028), utilizing part of the land and buildings of the Powertrain Unit Factory, located in Moka City, Tochigi Prefecture, Japan, which discontinued production of automobile powertrain components in October 2024. The new plant will be the first facility dedicated to the production of the fuel cell system being developed independently by Honda and will feature state-of-the-art equipment to achieve high-efficiency and high-quality production with annual production capacity of 30,000 units. Honda is expecting to receive a government subsidy for the production of next-generation fuel cell systems, including the establishment of the new plant, as it has qualified for a project led by the Japanese Ministry of Economy, Trade and Industry (METI) for the purpose of supporting the establishment of supply chains consisting of Japanese manufacturing companies in the GX (green transformation) * area, which is part of the nation’s initiatives to achieve carbon neutrality by 2050.Striving to grow its hydrogen business as one of its new core businesses, Honda has been working to further expand opportunities for its hydrogen business by identifying four core domains for the utilization of its fuel cell system: fuel cell vehicles (FCEV), commercial vehicles, stationary power stations and construction machinery.By leveraging the strength of its independently developed and produced next-generation fuel cell system, Honda will strive to gain a 5% share of the FC-powered truck market by 2030, and also pursue an ambitious target of gaining 30% market share by around 2040.*GX (green transformation) refers to the process/initiative toward transforming the current fossil fuel-based society into a society powered by clean energy, which leads to the realization of carbon neutrality.Overview of the new plantLocationMoka City, Tochigi Prefecture, JapanProduction item Fuel cell systemPlant building area28,901㎡Annual production capacity30,000 unitsAmount of government subsidy14.78 billion yen (maximum amount) * To be determinedFor reference:About Honda hydrogen business: https://global.honda/en/hydrogen/ Copyright 2024 JCN Newswire via SeaPRwire.com.
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NEC Receives Telecom Review’s Global Excellence Award for Innovative Telecom B2B/ Enterprise Network Solutions JCN Newswire

NEC Receives Telecom Review’s Global Excellence Award for Innovative Telecom B2B/ Enterprise Network Solutions

TOKYO, Dec 18, 2024 - (JCN Newswire via SeaPRwire.com) - NEC Corporation (NEC; TSE: 6701), a leading global IT and network transformation services provider, has been selected as winner of the Most Innovative Product/Service/Automation (Vendor) Global at the Telecom Review Leaders’ Summit 2024. NEC received this award for Telecom B2B/ Enterprise Network Solutions. This encompasses Telecom B2B Networks, Datacenter Networks, IT Network Solutions and Open Optical Transport Products that comply with the Open All-Photonic Network Functional Architecture of IOWN(1). The transformative network solutions were chosen for their extensive global deployment across industries such as telecom operators, datacenter providers, finance, retail, and power/utilities.The 18th edition of the Telecom Review Leaders’ Summit, under the theme "Global, Regional, Digital," is one of the most anticipated and largest ICT events in the industry. Comprising thousands of distinguished guests, the two-day gathering, held from December 10-11, 2024 in Dubai, UAE, welcomed C-level executives within the ICT industry and a broad range of professionals, including telecom operators, telecom vendors/suppliers, industry regulators, government officials, content providers, cybersecurity experts, consultants, and smart city innovators.Early this year, NEC announced the enhancement of NEC Value Added Networks Solutions for Enterprises in collaboration with leading global partners. As part of NEC's Value Added Network Solutions—including Transport Networks, Datacenter Networks, Enterprise Networks, Network Security, and Network Automation/AI—the advanced enterprise network solutions now offer a comprehensive lineup for both telecommunications companies and enterprises, addressing connectivity and security needs. The solutions feature cutting-edge technologies like AI data center networking, network automation/AI, SD-WAN, and SASE. Organizations can flexibly choose from various deployment models—on-premises, cloud, or managed services. For these solutions, as a leading global system integrator, NEC offers its Network Transformation Service, a multi-vendor service tailored to address each business's unique challenges. Featuring a wide range of top-tier solutions from global leading vendors in its solution portfolio, this expert service enhances network agility, flexibility, and robustness, reshaping networks into the foundation of an organization’s AI and digital strategy."We are delighted to have been honored with this prestigious award from Telecom Review for three consecutive years. This award marks a significant milestone in advancing AI-driven network innovation with our valued customers across various industries worldwide," said Masayuki Kayahara, General Manager, Service Provider Solutions Department, NEC Corporation. "We are committed to continually innovating the network, extending beyond mere connectivity to drive greater value creation."(1)Innovative Optical and Wireless Network (IOWN) is an advanced communications infrastructure incorporating cutting-edge photonics, computing and other technologies to realize a smarter world promoted by the IOWN Global Forum (https://iowngf.org/).About NEC CorporationNEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. For more information, visit NEC at https://www.nec.com. Copyright 2024 JCN Newswire via SeaPRwire.com.
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Japan’s Telecommunications Carriers Join Forces to Strengthen Disaster Response JCN Newswire

Japan’s Telecommunications Carriers Join Forces to Strengthen Disaster Response

TOKYO, Dec 18, 2024 - (JCN Newswire via SeaPRwire.com) - Japan's eight telecommunications companies - Nippon Telegraph and Telephone Corporation, NTT East, NTT West, NTT DOCOMO and NTT Communications (the NTT Group), KDDI Corporation, SoftBank Corp. and Rakuten Mobile - today announced the launch of a new cooperative framework aimed at ensuring the rapid restoration of communication networks in the event of large-scale disasters. The framework officially started on December 1, 2024.The Ministry of Internal Affairs and Communications' Information and Communications Bureau has recognized the efforts made by the telecommunications carriers during the 2024 Noto Peninsula Earthquake and expects further advancements in cooperation among them in the event of large-scale disasters. In light of this, the eight companies will collaborate to share their assets, utilize ships owned by the NTT Group and KDDI Corporation and strengthen coordination between mobile and fixed-line communication providers.With the added participation of SoftBank Corp. and Rakuten Mobile to the existing “Connect to Change” project led by the NTT Group and KDDI Corporation, the eight companies will further promote and strengthen inter-operator cooperation.Details of the cooperative framework1. Shared use of assets to assist network restoration activitiesIn the event of a disaster, the framework enables the carriers to jointly use each other's assets, such as business facilities, accommodation, storage sites and refueling stations. By mutually supporting each other, the companies aim to restore communication network connectivity quickly in affected areas.2. Use of ships owned by the NTT Group and KDDI CorporationThe NTT Group and KDDI Corporation have developed a system using their cable-laying ships to transport relief supplies (such as portable base stations, generators, fuel, mobile phones, water and food supplies) to disaster-affected areas and deploy ship-based base stations. SoftBank Corp. and Rakuten Mobile have now joined this initiative and will be able to set up their base stations on ships owned by the NTT Group and KDDI Corporation. This will further enable the rapid restoration of mobile services to coastal areas in disaster-affected regions.3. Strengthened collaboration between mobile and fixed-line operatorsThe mobile and fixed-line operators will enhance their collaboration and share crucial information needed to assess damage and restore networks. This includes identifying issues in fixed-line networks that disrupt networks at critical locations like municipal facilities and hospitals, which in turn will help to prioritize restoration efforts. By speeding up the restoration of mobile base station backhaul links, the companies aim to restore mobile networks in disaster-affected areas at unprecedented speeds.Moving forward, the eight companies will continue to strengthen cooperation in various areas, including disaster response, to ensure the swift restoration of networks and contribute to the realization of a sustainable society.*Product names and service names published in this press release are generally trademarks or registered trademarks of their respective companies. Trademarks such as TM and ® may be omitted when trademarks are listed in this press release. Copyright 2024 JCN Newswire via SeaPRwire.com.
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Toyota’s Fuel Cell and Water Electrolysis System Production Plan Certified as a METI Support Program for Building GX Supply Chains JCN Newswire

Toyota’s Fuel Cell and Water Electrolysis System Production Plan Certified as a METI Support Program for Building GX Supply Chains

Toyota City, Japan, Dec 18, 2024 - (JCN Newswire via SeaPRwire.com) - Toyota Motor Corporation (Toyota) has announced that its new production plan for fuel cells and a water electrolysis system to supply hydrogen was selected by the Ministry of Economy, Trade and Industry (METI) as a successful applicant for its Support Program for Building GX Supply Chains.This METI program is based on the Draft Act for a Smooth Transition to a Decarbonized, Growth-Oriented Economic Structure (GX Promotion Act). It aims to establish a domestic manufacturing supply chain in the GX field, such as for fuel cells and water electrolysis systems that are indispensable for the achievement of carbon neutrality. The program is designed to accelerate efforts ahead of the rest of the world by maximizing the strengths of Japan's manufacturing supply chain and technology infrastructure, including small and medium enterprises.Toyota will work with local governments, passenger and commercial vehicle manufacturers, and customers who use these vehicles to promote the creation of a hydrogen society and the widespread adoption of fuel cells. In this context, we aim to establish a strong position in the commercial truck market using hydrogen in 2030. The target will be the fuel cell market in Europe and America, where demand is expected to grow, with a goal of supplying 75,000 units.Our target for the water electrolysis system is to have a cumulative business scale of 3 gigawatts by around 2030.Toyota will continue its efforts to promote hydrogen in the value chain of producing as well as transporting, storing, and using in order to achieve carbon neutrality.About Toyota Toyota strives to be a strong corporate citizen, engaging with and earning the trust of its stakeholders, and to contribute to the creation of a prosperous society through all its business operations.Our corporate principles form the basis of our initiatives, reflect values that enable action, and drive our mindset.For the latest Toyota-related news and information:https://tinyurl.com/ToyotaPressReleasenewsroom@global.toyota Copyright 2024 JCN Newswire via SeaPRwire.com.
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DENSO and onsemi Collaborate for a Strengthened Relationship JCN Newswire

DENSO and onsemi Collaborate for a Strengthened Relationship

KARIYA, JAPAN, Dec 17, 2024 - (JCN Newswire via SeaPRwire.com) - DENSO CORPORATION and onsemi (Nasdaq: ON) announced today that they are strengthening their long-term relationship to support the procurement of autonomous driving (AD) and advanced driver assistance systems (ADAS) technologies. For over 10 years, onsemi has been supplying DENSO with the latest intelligent automotive sensors to enhance ADAS and AD performance. These semiconductors have become increasingly vital in improving vehicle intelligence including connectivity, to help reduce traffic accident fatalities.“DENSO’s desire to work more closely with us demonstrates its confidence in our innovative capabilities, decades of expertise and supply resilience in automotive technologies," said Hassane El-Khoury, president and CEO of onsemi.“As the second largest global supplier of automotive systems and parts, DENSO depends on a robust supply chain for critical materials like semiconductors to continue to reliably serve our customers with cutting-edge products,” said Shinnosuke Hayashi, president of DENSO CORPORATION. “Therefore, it is essential to collaborate closely with industry leaders like onsemi, which has been improving the safety and autonomy of vehicles with its intelligent sensing technologies for years and provides the supply assurance we expect."As a mark of their collaboration, DENSO intends to acquire onsemi shares on the open market, aiming to further enhance their long-term relationship.About DENSO CORPORATIONGlobally headquartered in Kariya, Japan, DENSO is a $47.2 billion leading mobility supplier that develops advancedtechnology and components for nearly every vehicle make and model on the road today. With manufacturing at its core, DENSO invests in around 180 facilities worldwide to provide opportunities for rewarding careers and to produce cutting-edge electrification, powertrain, thermal and mobility electronics products, amongothers, that change how the world moves. In developing such solutions, the company’s 162,000 global employees are paving the way to a mobility future that improves lives, eliminates traffic accidents, and preserves the environment. DENSOspent around 7.7 percent of its global consolidated sales on research and development in the fiscal year ending March 31, 2024. For more information about DENSO’s operations worldwide, visit www.denso.com/global. Copyright 2024 JCN Newswire via SeaPRwire.com.
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Fujitsu recognized as Leader in IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment JCN Newswire

Fujitsu recognized as Leader in IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment

TOKYO, Dec 16, 2024 - (JCN Newswire via SeaPRwire.com) - Fujitsu has been recognized as a Leader in the IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment (doc #US51812324, November 2024).Fujitsu is promoting the concept of Work Life Shift, a new human-centered approach that helps people and companies work and live more sustainably.The Human-Centric Experience Workspace, Fujitsu's digital workplace service, consists of a next-generation service desk that uses AI-powered interactive agents and process automation to help optimize costs and improve the employee experience, and a managed service based on Microsoft 365 that provides total support for the design, deployment, operation, and security of a customer's workplace strategy.Fujitsu will continue to contribute to the creation of an environment where people can live and work with peace of mind through digital innovation.About IDC MarketScape:IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.Related Link: Human-Centric Experience WorkspaceAbout FujitsuFujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$26 billion) for the fiscal year ended March 31, 2024 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.Press ContactsFujitsu LimitedPublic and Investor Relations DivisionInquiries Copyright 2024 JCN Newswire via SeaPRwire.com.
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MHI Group Issues its “SUSTAINABILITY DATABOOK 2024” JCN Newswire

MHI Group Issues its “SUSTAINABILITY DATABOOK 2024”

Mitsubishi Heavy Industries, Ltd. (MHI) issued its "SUSTAINABILITY DATABOOK 2024" (the Databook), this year's edition of its annual report summarizing non-financial information of MHI Group, primarily outlining its initiatives to address environmental and social issues.*The Databook provides the public with information on the progress being achieved by MHI Group in its sustainability management strategy, which targets simultaneous achievement of social sustainability and its own corporate sustainability. Content is divided into four sections respectively describing the Company's actions relating to sustainability management, the environment, Society, and governance. Related information is disclosed together with detailed performance data.The 2024 edition of the Databook newly incorporates information on the Company's strategies for applying its human resources to achieve its 2024 Medium-Term Business Plan and building its corporate future further beyond. Also included are information on MHI Group's intellectual property strategy and expanded information disclosure in line with recommendations of the Task Force on Climate-Related Financial Disclosures.The Databook is issued as a supplement to the "MHI REPORT," which provides both financial information on the Company's management strategies, business performance, etc., as well as non-financial information relating to the environment, society, etc. Taken together, the "MHI REPORT" and "SUSTAINABILITY DATABOOK" offer readers a comprehensive overview of MHI Group's management strategies and initiatives for achieving sustainability.In recent years, society has called for business corporations to undertake management guided by sustainability needs on a global scale. Going forward, MHI Group will continue to address issues affecting society and provide information on its related initiatives in easily understandable formats to a broad range of stakeholders.*Please access the following link for more information on SUSTAINABILITY DATABOOK 2024. www.mhi.com/sustainability/library/pdf/sustainabilitydatabook2024.pdfAbout MHI GroupMitsubishi Heavy Industries (MHI) Group is one of the world’s leading industrial groups, spanning energy, smart infrastructure, industrial machinery, aerospace and defense. MHI Group combines cutting-edge technology with deep experience to deliver innovative, integrated solutions that help to realize a carbon neutral world, improve the quality of life and ensure a safer world. For more information, please visit www.mhi.com or follow our insights and stories on spectra.mhi.com. Copyright 2024 JCN Newswire via SeaPRwire.com.
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MHI’s Automated Picking Solution Utilizing Sigma Synx Fully Implemented at Kirin Group’s Ebina Logistics Center, the First Such System in Japan JCN Newswire

MHI’s Automated Picking Solution Utilizing Sigma Synx Fully Implemented at Kirin Group’s Ebina Logistics Center, the First Such System in Japan

- Supporting automation and labor savings with a smart picking system that efficiently links AGFs, AGVs, and palletizers through the ΣSynX system for automation and intelligence- Accelerating the response to 2024 regulatory changes and to the challenges facing logistics centers, including a shortage of operators, heavy manual labor and long vehicle wait timesTOKYO, Dec 12, 2024 - (JCN Newswire via SeaPRwire.com) - Mitsubishi Heavy Industries, Ltd. (MHI) and Mitsubishi Logisnext Co., Ltd., a part of MHI Group, announce that their automated picking solution that utilizes the "ΣSynX" (Sigma Synx) solution concept(1) to enable automation and intelligence for picking work in beverage warehouses has been put into operation at the Ebina Logistics Center in Ebina, Kanagawa Prefecture, managed by Kirin Group Logistics (East Japan Regional Office, Shonan Branch Office). The system, ordered by Kirin Group companies Kirin Beverage Co., Ltd. and Kirin Group Logistics Co., Ltd., is the first of its kind to be utilized in Japan.(2) Shipment volume will be increased in stages from January 2025.The automated picking solution utilizing ΣSynX, developed by MHI Group, introduces automation and intelligence for the picking work that up to now has been performed manually by workers, who have also been responsible for considering how to improve efficiency in their picking operations. The system utilizes a proprietary optimization engine and integrated control system to efficiently coordinate multiple automated guided forklifts (AGFs), automated guided vehicles (AGVs), and palletizers(3) in order to reduce the number of picking and transfer operations, optimize the picking process, and improve throughput (processing capacity).Companies face challenges for improving the working environment for logistics operations at beverage warehouses and other facilities, such as measures to address the shortage of logistics operators, and picking of heavy loads. With the aim of providing solutions to these issues, in November 2022, MHI Group and Kirin Group began a joint demonstration project to introduce MHI Group's automated picking solution in a beverage warehouse.(4) The project verified the effectiveness of the system for logistics centers, leading to the decision to implement an automated picking solution at the Ebina Logistics Center in November 2023, ultimately resulting in the start of operation.MHI Group continues to collaborate with Kirin Group on joint demonstration projects for the automation of inbound and outbound processes at beverage warehouses using a new type of unmanned forklift equipped with ΣSynX,(5) and automation solutions for the loading and unloading of trucks.(6) Going forward, through these joint demonstrations, MHI and Mitsubishi Logisnext will promote the development and application of optimal solutions for the challenges facing warehouse logistics facilities, and further accelerate the response to regulatory changes in the logistics industry in 2024 aimed at alleviating the shortage of logistics operators, improving the work environment, and reducing the working time and waiting time for truck drivers.(1) ΣSynX is MHI's standard platform for synchronizing and coordinating various types of machinery systems. It brings together a range of digital technologies to make machinery systems intelligent and allow for optimized operation.(2) Source: Mitsubishi Heavy Industries, Ltd.(3) A palletizer is a device that performs automated placement and stacking of products, such as beverage cases, on pallets.(4) For more information on the start of the joint demonstration of an automated picking solution with Kirin Group, see the following press release. www.mhi.com/news/22112101.html(5) A next-generation unmanned forklift exhibited at Logis-Tech Tokyo 2024. For more information, see the following press release. www.mhi.com/news/240903.html (6) For more information on the joint demonstration projects between MHI and Kirin Group for the automation of inbound and outbound warehouse processes, see the following press release.https://www.mhi.com/news/24082201.htmlAbout MHI GroupMitsubishi Heavy Industries (MHI) Group is one of the world’s leading industrial groups, spanning energy, smart infrastructure, industrial machinery, aerospace and defense. MHI Group combines cutting-edge technology with deep experience to deliver innovative, integrated solutions that help to realize a carbon neutral world, improve the quality of life and ensure a safer world. For more information, please visit www.mhi.com or follow our insights and stories on spectra.mhi.com. Copyright 2024 JCN Newswire via SeaPRwire.com.
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NEC Announces Interim Results from Phase 1 Clinical Trial of NECVAX-NEO1, an AI-Driven Personalized Oral Cancer Vaccine, at ESMO Immuno-Oncology Congress 2024 JCN Newswire

NEC Announces Interim Results from Phase 1 Clinical Trial of NECVAX-NEO1, an AI-Driven Personalized Oral Cancer Vaccine, at ESMO Immuno-Oncology Congress 2024

TOKYO, Dec 12, 2024 - (JCN Newswire via SeaPRwire.com) - NEC Bio Therapeutics today presents 24-week promising interim results from an ongoing Phase 1 basket clinical trial of an orally administered cancer vaccine, NECVAX-NEO1, used in combination with checkpoint inhibitors (CPI) for treating patients with solid tumors. The findings are being presented in a poster at the ESMO Immuno-Oncology Congress in Geneva, Switzerland from December 11 to 13, 2024.NECVAX-NEO1 is a personalized bacteria-based oral DNA therapeutic vaccine, developed using AI prediction of the most immunogenic patient-specific neoepitopes. This vaccine is designed to activate the patient’s immune system, prompting a T-cell response that can precisely target and eliminate tumor cells based on the individual’s unique neoantigens.In the phase 1 study, 5 patients with melanoma, renal cell cancer, or head and neck cancer, who have been on CPI treatment for at least three months, were treated with NECVAX-NEO1. The safety run-in phase showed no treatment-related toxicities, allowing a dose increase. An ELISPOT response was induced by 68% of neoepitopes, with 40% of patients showing significant neoantigen-specific signals. After a 24-week treatment period, 80% of patients had a stable disease status, indicating a high disease control rate.On the results of the clinical study, Dr. Heinz Lubenau, CEO of NEC Bio Therapeutics, commented, "We are very excited about our first proof-of-concept data showing signs of promising immunogenicity and associated biomarker changes in patients. This is very encouraging, especially in light of new clinical trials currently ongoing at various locations in early and late-stage cancer patients. We are looking forward to generating more data for NECVAX-NEO1 as an additional treatment option for patients with difficult to treat cancer in the future."Motoo Nishihara, Corporate Executive Vice President and CTO of NEC Corporation, further commented, "We are certainly excited to present the progress of the NECVAX-NEO1 trial demonstrating safety and signs of immunogenicity. NECVAX-NEO1 is the first cancer vaccine asset to be clinically developed at NEC. This development ties in with the larger NEC mission of providing healthcare solutions globally using the state of art technologies developed in-house."Details of the poster:Poster title: Oral DNA vaccination targeting personalised neoantigens in immune checkpoint inhibitor treated solid tumor patients - Interim results.Authors: Domas Vaitiekus, E. Juozaityte, L. Puzauskienė, S. Tulyte, L. Gatijatullin, M. Platten, I. Poschke, I.Hulsmeyer, A. Kuhn, A. Aranguren, H. Lubenau, H. Fontenelle, B. Simovski, Y. Yamashita, C.Chaput, A. Meiser, V. UrbonasPoster Number: 160PDate: 12 December 2024The poster may also be found here: NEC Bio website: nec-bio.com/en_DD/img/20241212_ESMO2024_NECVAX-NEO1_poster.pdfTrial details can also be viewed at: NCT05354323https://clinicaltrials.gov/study/NCT05354323?term=necvax-neo1&rank=1 NECVAX-NEO1 is currently under evaluation at additional clinical trial sites in Lithuania, Germany, and Spain. These sites are actively recruiting patients and are open for enrollment.About NEC Bio TherapeuticsNEC Bio Therapeutics, established in Mannheim, Germany, focuses on the clinical strategy and development, as well as planning and execution of clinical trials in the oncology area. It is a subsidiary of NEC Bio, the biotech arm of NEC Corporation. NEC Bio is located in the Netherlands and dedicated to the development of innovative biotechnological solutions to tackle some of the most pressing health challenges. NEC Bio's research and development efforts are focused on creating personalized therapies that improve the quality of life for patients worldwide. NEC OncoImmunity in Oslo, Norway, is also a subsidiary of NEC Bio. For more information, visit: www.nec-bio.comAbout NEC CorporationNEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. For more information, visit NEC at https://www.nec.com. Copyright 2024 JCN Newswire via SeaPRwire.com.
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Notification of Dissolution of Joint Management of LT Metal Co., Ltd. by TANAKA Kikinzoku Kogyo K.K. and LT Corp. JCN Newswire

Notification of Dissolution of Joint Management of LT Metal Co., Ltd. by TANAKA Kikinzoku Kogyo K.K. and LT Corp.

TOKYO, Dec 13, 2024 - (JCN Newswire via SeaPRwire.com) - TANAKA Kikinzoku Kogyo K.K. (Head office: Chuo-ku, Tokyo; CEO: Koichiro Tanaka), which develops industrial precious metal products as one of the core companies of TANAKA Precious Metals, has announced the dissolution of joint management of LT Metal Co., Ltd. (Head office: Seo-gu, Incheon, Korea; CEO: SEOG-HO RO), the joint venture with LT Corp. in Korea, as set forth below. TANAKA Kikinzoku Kogyo K.K. (hereinafter referred to as the “Company”) had been jointly managing LT Metal Co, Ltd. (formerly named Heesung Metal Co., Ltd.), a joint venture company engaging in manufacturing and sale of electrical contacts, brazing alloys, precious metal plating materials, and other products based on TANAKA Precious Metals’ technologies, with LT Group (formerly named Heesung Group), a member of LG Group in Korea, for 50 years since the founding of LT Metal Co, Ltd. in 1974. During that period, the Company had been comprehensively cooperating with LT Group in conducting precious metals-related business in Korea. Considering the changes in the business environment globally and in Korea, the Company reached an agreement with LT Corp. to dissolve the joint management of LT Metal Co., Ltd. and terminate non-competition with each other in order to expand business opportunities and pursue the growth of business. The Company will maintain a good relationship and cooperate with LT Group, especially in the precious metals plating business. About TANAKA Precious MetalsSince its foundation in 1885, TANAKA Precious Metals has built a portfolio of products to support a diversified range of business uses focused on precious metals. TANAKA is a leader in Japan regarding the volume of precious metals it handles. Over many years, TANAKA has manufactured and sold precious metal products for industry and provided precious metals in such forms as jewelry and assets. As precious metals specialists, all Group companies in Japan and worldwide collaborate on manufacturing, sales, and technology development to offer a full range of products and services. With 5,355 employees, the group’s consolidated net sales for the fiscal year ending December 2023, was 611.1 billion yen.TANAKA Holdings Websitehttps://www.tanaka.co.jp/english/ Global industrial business website https://tanaka-preciousmetals.com/en/ LT Corp.Address: 13F, Orange Planet Bldg., 217, Teheran-ro, Gangnam-gu, Seoul, KoreaRepresentatives: BON SIK KOO and WOONG-MO KOOMain Businesses: Management of interests in subsidiaries and investee companies, and investmentFounded: 2023Net Sales: 431.5 billion won (Consolidated financial statements for 2023)Employees: 8 Website: www.ltholdings.co.kr LT Metal Co., Ltd.Address: 14, Gajaeul-ro, Seo-gu, Incheon, KoreaRepresentative: SEOG-HO ROMain Businesses: Electrical contacts, bonding wires, ITO targets, plating materials, and recovery and refiningFounded: 1974Net Sales: 823.6 billion won (2023)Employees: 503 Website: www.ltmetal.co.kr Press inquiriesTANAKA Holdings Co., Ltd.https://tanaka-preciousmetals.com/en/inquiries-for-media Press Release: https://www.acnnewswire.com/docs/doc/20241212_EN.pdf Copyright 2024 JCN Newswire via SeaPRwire.com.
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JCB, AEON Credit Service Indonesia, and Biznet, Indonesia’s Leading Internet Provider, Launching  AEON Biznet JCB Precious Card, Co-Brand Card JCN Newswire

JCB, AEON Credit Service Indonesia, and Biznet, Indonesia’s Leading Internet Provider, Launching AEON Biznet JCB Precious Card, Co-Brand Card

TOKYO & JAKARTA, Dec 12, 2024 - (JCN Newswire via SeaPRwire.com) - PT JCB International Indonesia, a subsidiary of JCB International Co., Ltd. (JCB), PT. AEON Credit Service Indonesia, a local subsidiary of AEON Financial Service Co., Ltd. (hereinafter "AEON Credit Service Indonesia") and PT. Supra Primatama Nusantara (hereinafter "Biznet") have launched the AEON Biznet JCB Precious Card, designed to provide the best experience for their users.This is a credit card for individuals in partnership between Biznet, the leading Internet provider in Indonesia, AEON Credit Service Indonesia and JCB, the only international payment brand from Japan.Main benefits of AEON Biznet JCB Precious Card1) Provide unique and differentiated Japanese benefits under the key concept "SUGOI JAPAN," which only JCB can offer.2) Biznet offers a special plan where cardholders only need to pay for 9 months of Biznet internet service using this card to enjoy an additional 3 months free, making it a 12-month subscription.3) As an AEON Biznet JCB Precious cardholder, you can get a Biznet WiFi Fiber Modem for free through cashback worth IDR 600,000 (approximately 5,500 yen).4) Discounts up to 20% at AYANA-affiliated hotels, restaurants and spas, and 15% discounts at Kawano Group restaurants.5) AEON Credit Service Indonesia's unique cashback privileges at AEON Indonesia's supermarkets, etc.6) The AEON Biznet JCB Precious Cardmembers can enjoy a perpetual free annual fee waiver.JCB, in cooperation with AEON Credit Service Indonesia and Biznet, will work to create more added value in the Indonesian market, aiming to become the preferred payment brand of Indonesian customers through JCB's unique hospitality and valuable services.About BiznetBiznet is an integrated digital infrastructure company in Indonesia, providing Internet, Submarine Cable, Data Center, Cloud Computing and IPTV services. They are committed to building modern infrastructure with the aim of reducing the digital gap between Indonesia and other developing countries. Biznet owns and operates the Fiber Optic network and the largest data center in Indonesia. For more information about the company and services, please visit biznetnetworks.com.About AEON Credit Service Indonesia (AEON)AEON is a subsidiary of AEON Financial Service, Co., Ltd. which operates under the auspices of AEON Co, Ltd in Japan. AEON has been established since 2006 and launched its first credit card in 2013, making AEON the first non-bank credit card issuer in Indonesia.To apply for an AEON-Biznet Credit Card, customers can apply online through the AEON website at https://www.aeon.co.id/ or visit Biznet website at https://biznethome.net/.About JCBJCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 49 million merchants around the world. JCB Cards are now issued mainly in Asian countries and territories, with more than 158 million card members. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/ ContactAnna TakedaCorporate CommunicationsTel: +81-3-5778-8353Email: jcb-pr@info.jcb.co.jp Copyright 2024 JCN Newswire via SeaPRwire.com.
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JCB to Enable Seamless Transactions on ETA Applications for UK-Bound Travellers JCN Newswire

JCB to Enable Seamless Transactions on ETA Applications for UK-Bound Travellers

TOKYO & LONDON, Dec 12, 2024 - (JCN Newswire via SeaPRwire.com) - JCB International Co, Ltd, the international operations subsidiary of JCB Co, Ltd, Japan’s only international payment brand, today announced JCB Cards are now being accepted for paying the Electronic Travel Authorisation (ETA) application fee for JCB Cardmembers travelling to the United Kingdom (UK). Starting 8 January 2025, visitors from designated countries and territories will require an ETA before entering the UK. In response to this change, JCB is pleased to announce that applicants can now pay the ETA application fee using their JCB Cards, providing added convenience and ensuring a seamless payment experience during the application process.This collaboration comes at a crucial time, as the new UK border regulations require an ETA application fee of £10 (GBP) via the official UK ETA website. By accepting JCB, the UK government ensures a seamless and accessible application process for JCB's 158 million cardmembers worldwide. This partnership allows cardmembers to use their preferred payment method on the official UK ETA website, removing potential barriers, and providing a convenient and much faster solution as they prepare for their travels to the UK.With international travel experiencing a resurgence, the UK is preparing for a new wave of visitors. As shown in the latest report from Visit Britain (Oct 2024), data shows a gradual increase of inbound visits and spend in the UK, especially amongst Asian countries and territories. Although these numbers are still behind 2019, the report highlights that Japan was amongst the countries and territories which saw the strongest growth from 2023. By enabling JCB Card acceptance for ETA applications, the UK is welcoming a large segment of international travellers, many from Asia, and removing friction from the entry process. This initiative aligns with broader efforts to simplify travel procedures and strengthen border security."JCB is delighted to provide our cardmembers with a smooth and efficient way to apply for their UK ETA," said Ray Shinzawa, Managing Director, JCB International (Europe) Ltd. "This partnership reflects our commitment to enhancing the travel experience for our cardmembers and supporting initiatives that promote secure and convenient cross-border travel."About JCB JCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 49 million merchants around the world. JCB Cards are now issued mainly in Asian countries and territories, with more than 158 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/ MEDIA CONTACTS: JCB International (Europe) Ltd. Diana Lee: dlee@jcbeurope.eu JCB (Head Office in Japan)Anna Takeda: jcb-pr@info.jcb.co.jp Copyright 2024 JCN Newswire via SeaPRwire.com.
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Fujitsu develops video analytics AI agent to support safe, secure, and efficient frontline workplaces JCN Newswire

Fujitsu develops video analytics AI agent to support safe, secure, and efficient frontline workplaces

KAWASAKI, Japan, Dec 12, 2024 - (JCN Newswire via SeaPRwire.com) - Fujitsu today announced the development of a video analytics AI agent for frontline workplaces. The AI agent uses spatial video and image data from workplace camera footage, as well as written information, to draft reports and make recommendations for workplace improvements. The AI agent will be positioned as a core technology of Fujitsu’s AI service "Fujitsu Kozuchi". Fujitsu will provide a trial environment for the AI agent in fiscal year 2024 and commence in-house implementation from January 2025.The AI agent is based on a multimodal large language model (LLM). The AI agent trains itself to recognize 3D images of the workplace using information from written documentation (i.e., safety rules, etc). Context memory technology uses written information to selectively retain only the relevant data, enabling the analysis of long-duration video content with world-leading accuracy (1).The AI agent will be evaluated by FieldWorkArena, an evaluation environment newly developed by Fujitsu, under the supervision of Carnegie Mellon University. FieldWorkArena will be made available for the researcher community from December 2024, with tasks being added to GitHub and the Fujitsu Research Portal in December 2024.Figure 1: The video analytics AI agent for frontline workplacesTraining to operate in the frontline workplace based on written documentationThis technology augments the AI agent’s video data comprehension capabilities using information from written documentation to help the LLM understand what it cannot from video content alone. Figure 2 below shows how this technology can be applied to understand the spatial relationship between people and objects. In addition to spatial relationships, the technology will also help the AI agent to recognize workplace objects and individual tasks carried out by employees. Potential applications of this technology include assessing the distances between people and objects in logistics and construction sites, and automatically updating work-task status via production management systems to visualize production status in real time.Figure 2: Training to operate in the frontline workplaceEfficiently retaining context data from video contentWhen large, long-duration video content is input into current multimodal LLMs, it suffers framerate drops which results in poor response accuracy. To solve this issue, Fujitsu focused on the selective attention mechanism found in humans, which efficiently processes visual information by focusing on the contextually important details. This technology allows for the user to provide a prompt for a specific type of behavior to focus on in a video, i.e., “safe behavior in humans.” The AI agent will then select only the specific frames and features that correspond to the prompt and compress and store them as video context data. Using this video context data, the multimodal LLM can process long-duration video content without the frame rate dropping. In a question-answering benchmark test carried out using long-duration video content including videos of more than 2 hours, Fujitsu achieved the world's highest answer accuracy with the smallest storage capacity as compared to conventional video compression technology for multimodal LLMs.Figure 3: Retaining video context data through selective attentionFieldWorkArenaUnder the supervision of Carnegie Mellon University's Associate Professor Graham Neubig and Assistant Professor Yonatan Bisk, Fujitsu has developed the FieldWorkArena, an evaluation environment for its video analytics AI agent service. The FieldWorkArena includes a bank of images and video content from actual frontline workplaces including plants and warehouses, documents such as rules and instruction manuals, simulations of business systems, and sets of tasks for the AI agent to solve (Figure 4). It will evaluate the performance of AI agents in actual operations.Figure 4: Examples of data and tasks in the FieldWorkArena(1) Benchmark carried out on December 12, 2024. Accuracy of responses to 599 question subsets (those that can be answered referring to video content alone) using the ultra-long video duration benchmark InfiniBench (average video length 49 minutes, maximum video length 151 minutes)About FujitsuFujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$26 billion) for the fiscal year ended March 31, 2024 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.Press ContactsFujitsu LimitedPublic and Investor Relations DivisionInquiries Copyright 2024 JCN Newswire via SeaPRwire.com.
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Fujitsu develops world’s first multi-AI agent security technology to protect against vulnerabilities and new threats JCN Newswire

Fujitsu develops world’s first multi-AI agent security technology to protect against vulnerabilities and new threats

News Facts:- New multi-AI agent security technology leverages collaborating AI agents to protect against cyberattacks before they occur and address the increasing sophistication and frequency of modern threats- Multiple AI agents specializing in attack detection, defense, and business continuity testing, enabling organizations to address vulnerabilities and new threats proactively- Proactive approach to security significantly reduces response times to vulnerabilities, mitigating the risks associated with the rapid evolution of cyberattack techniques and the proliferation of generative AIFujitsu today announced that it has developed a multi-AI agent security technology as a core technology of its AI service Fujitsu Kozuchi. The system coordinates multiple AI agents with different specialties to simulate cyberattacks, protection strategies, and business continuity measures, thereby helping companies and public organizations to develop and enact proactive security measures against new threats and vulnerabilities.The system comprises three main technologies: Security AI agent, multi-AI agent collaboration and generative AI security enhancement.Fujitsu will commence field trials of the technology for generative AI security enhancement in partnership with Cohere Inc., beginning December 2024 and plans to release part of the multi-AI agent collaboration technology as open-source software (OSS) on OpenHands, an AI agent platform developed with the strong support of AI research world leader Carnegie Mellon University, in January 2025. Starting in March 2025, the full suite of technologies will be rolled out globally and offered on a trial basis.Fujitsu’s multi-AI agent security technology empowers IT system administrators and operations personnel, even those without specialized security expertise, to build applications that enable proactive security measures. It ensures the safe and secure implementation of generative AI within enterprise IT systems, allowing organizations to fully leverage the benefits of this technology while mitigating associated risks.Fujitsu is committed to contributing to the development of a trustworthy digital society where prosperity and stability coexist, as outlined in its materiality approach. Fujitsu’s newly developed multi-AI agent security technology represents a significant step towards delivering on that commitment.Figure 1: Overview of the multi-AI agent security technologyTechnology overview1. Security AI agentNew technology that includes three fundamental AI agents for proactive security measures.These agents incorporate technology co-developed with Ben-Gurion University of the Negev, a world leader in cybersecurity research.Attack AI agent: Uses tactics, techniques, and procedures (TTP) analogy engine to propose effective attack scenarios against target systems for new threats.Defense AI agent: Proposes countermeasures based on the company's risk profile.Test AI agent: Automatically builds a verification virtual environment (cyber twin) from the production system to analyze the impact of countermeasures.The test AI agent runs reciprocal attack and protection simulations with the attack AI agent and defense AI agent on a cyber twin, enabling proactive defenses against new vulnerabilities. Our AI agents are characterized by co-creative learning, which tackles complex and unknown problems through collaborative and adversarial learning between AI agents with diverse skills.Figure 2: Example of collaboration among the three security AI agents2. Multi-AI agent collaborationThis technology enables seamless collaboration between AI agents and is versatile and applicable beyond security. When AI agents collaborate, ensuring data confidentiality, privacy protection and adherence to the policies of each organization is a significant challenge. To address this, Fujitsu implemented a secure agent gateway coordination function within each organization's AI agent infrastructure. This allows for autonomous control of collaboration policies, enabling seamless AI agent collaboration without the need for explicit consideration from AI agent developers.3. Generative AI security enhancementTo prepare for emerging threats to generative AI, Fujitsu, in collaboration with Ben-Gurion University, has developed an LLM vulnerability scanner that can automatically and comprehensively check security resistance, and LLM guardrails that automatically protects and mitigates against attacks. The LLM vulnerability scanner addresses over 3,500 of the latest vulnerabilities known to exist in generative AI, including a proprietary generative code vulnerability check function. Adaptive prompting technology selects the optimal attack prompt based on the LLM's response, enabling highly accurate attack assessments. Furthermore, vulnerability explanation technology leveraging generative AI makes vulnerability assessment easy, even for non-security experts. The LLM guardrails work in conjunction with the LLM vulnerability scanner to ensure the safe and secure operation of generative AI by automatically applying guard rules that detect and reject malicious prompts deemed to require action during IT system operations, thereby preventing inappropriate responses. The LLM vulnerability scanner and LLM guardrails work with the attack AI agents and defense AI agents to enable proactive security measures for systems.Figure 3: Generative AI security enhancement technologyAssociate Professor Graham Neubig of Carnegie Mellon University, comments:“The development of AI agents is rapidly advancing worldwide. OpenHands, an open-source project strongly supported by Carnegie Mellon University, facilitates the development of diverse AI agent services, functionalities, and technologies by incorporating external expertise. Combining Fujitsu's multi-AI agent collaboration technology with OpenHands could significantly accelerate the development of cross-organizational multi-AI agent applications, which would be a remarkable achievement.”Professor Yuval Elovici of Ben-Gurion University of the Negev, comments:“Fujitsu's innovative 'Cyber Twin' technology empowers companies to validate security policy compliance while simulating new attack and defense scenarios in a risk-free virtual environment. By enabling rigorous testing of business continuity without affecting real-world systems, this technology provides organizations with a powerful tool to swiftly address emerging new vulnerabilities and implement proactive, adaptive security strategies.”Seraphina Goldfarb-Tarrant, Head of Safety, Cohere Inc., comments:“Secure systems are mission-critical for enterprises to adopt and benefit from AI development. We're excited that our ongoing work with Fujitsu enables Japanese companies to leverage AI with our best-in-class multilingual models and security enhancement technology.”Future PlansFujitsu aims to further expand its AI agent capabilities to automate a wider range of security tasks. This includes developing agents for secure design, incident response, and security audits. Fujitsu will also continue to strengthen its technology for generative AI security enhancement, expanding its coverage to address vulnerabilities and mitigate hallucinations specific to Retrieval Augmented Generation (RAG) applications, ensuring even greater security and reliability for generative AI deployments.About FujitsuFujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$26 billion) for the fiscal year ended March 31, 2024 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.Press ContactsFujitsu LimitedPublic and Investor Relations DivisionInquiries Copyright 2024 JCN Newswire via SeaPRwire.com.
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Fujitsu concludes share transfer agreement concerning Fujitsu Communication Services Limited JCN Newswire

Fujitsu concludes share transfer agreement concerning Fujitsu Communication Services Limited

KAWASAKI, Japan, Dec 11, 2024 - (JCN Newswire via SeaPRwire.com) - Fujitsu Limited today announced that it will transfer 100% of its shares in Fujitsu Communication Services Limited to Persol Business Process Design Co., Ltd. The two companies have concluded an agreement to this end and aim to conduct the share transfer on February 3, 2025.1. Background and purpose of the share transferFujitsu is working towards expanding its service solutions as per its business model and portfolio strategy, which was set as a key initiative of the medium-term management plan announced in May 2023.Fujitsu Communication Services has contributed to the realization of a safe and secure system environment for its customers through maintenance and operation support, including via contact centers and service desks in Japan. The company’s strength lies in its expertise in developing human resources that can realize a stable support system and that have wide ranging IT skills developed through product support and it continues to promote customer digital transformation (DX).Persol Business Process Design is part of the Persol Group which develops comprehensive human resource services. Its aim is to "realize a society that is abundant with healthy workplaces" through providing services related to business process outsourcing (BPO), contact centers, sales marketing, and business process consulting. By upgrading and optimizing processes, the company aims to enhance its services and corporate value to create lasting effects.The two companies reached this agreement based on the judgment that the share transfer would allow for further expansion of business areas by combining the strengths of both companies, and improvement of productivity and engagement achieved through economies of scale and BPO DX/CX.Fujitsu will continue to meet the needs of its customers by providing services for Fujitsu Communication Services-run contact centers, service desks, etc.2. Overview of CompaniesCompany NameFujitsu Communication Services Limited(A wholly-owned subsidiary of Fujitsu Limited)HQ LocationYOKOHAMA i-MARK PLACE 4-4-5 Minatomirai, Nishi-ku, Yokohama-shi, Kanagawa Prefecture, JapanPresident and Representative DirectorMikiwa KanaiCapital100 million yenDate Est.December 1994No. Employees4,400 (as of March 2024)Business OverviewContact center and IT support outsourcing servicesNet sales23.9 billion yen (FY ended March 2024) Company NamePersol Business Process Design Co., Ltd.(Persol Holdings Co.,Ltd.)HQ LocationGranpark Tower 33 F 3-4-1 Shibaura, Minato-ku, TokyoPresident and Representative DirectorKazuyuki IchimuraCapital310 million yenDate Est.September 1977No. Employees18,253 (as of July 1, 2024) *Number of employees in all types of employmentBusiness OverviewBPO, help desk contact center, sales marketing,business process consulting, HR solutions, healthcare solutions, productsNet sales57.6 billion yen (ended March 2024)About FujitsuFujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$26 billion) for the fiscal year ended March 31, 2024 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.Press ContactsFujitsu LimitedPublic and Investor Relations DivisionInquiries Copyright 2024 JCN Newswire via SeaPRwire.com.
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Eisai’s “URECE(R)” (Dotinurad) Approved in China for Gout Patients with Hyperuricemia JCN Newswire

Eisai’s “URECE(R)” (Dotinurad) Approved in China for Gout Patients with Hyperuricemia

TOKYO, Dec 11, 2024 - (JCN Newswire via SeaPRwire.com) - Eisai Co., Ltd. announced today that it has received approval for “URECE®” (brand name in China: “优乐思®”, generic name: dotinurad) from the National Medical Products Administration in China as a treatment for gout patients with hyperuricemia.This approval is based on the results of a multicenter, active-controlled, double-blind, parallel-group, randomized, Phase 3 study conducted by Eisai in China.1 In this study, 451 gout patients were randomized into either the dotinurad group or febuxostat group in a 1:1 ratio. The results of this study showed that the proportion of subjects with serum uric acid levels of 6.0 mg/dL or less at 24 weeks, which was the primary endpoint, was 73.6% [95% confidence interval (CI): 67.8, 79.5] in the dotinurad group and 38.1% [95% CI: 31.6, 44.5] in the febuxostat group, confirming the statistical superiority of dotinurad 4 mg over febuxostat 40 mg (difference of proportion 35.87% [95% CI: 27.36, 44.37, p
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Provision of the First Template Function Adapted to the IFRS Sustainability Disclosure Standards in Japan (IFRS S1 and S2) on the Sustainable Finance Platform JCN Newswire

Provision of the First Template Function Adapted to the IFRS Sustainability Disclosure Standards in Japan (IFRS S1 and S2) on the Sustainable Finance Platform

TOKYO, Dec 10, 2024 - (JCN Newswire via SeaPRwire.com) - The Association for Promotion of Sustainable Finance Platform (AP-SFPF) and Hitachi, Ltd. (Hitachi) today announced that we will begin providing the first template feature adapted to the IFRS sustainability disclosure standards in Japan (IFRS S1 and S2*1) formulated by the International Sustainability Standards Board (ISSB), on the Sustainable Finance Platform - Engagement Support Service (SFP-ESS), a digital platform that promotes ESG investing by establishing seamless connections between asset management companies and listed companies.Specifically, Hitachi's SFP-ESS, developed under license from the IFRS Foundation, will be enhanced with a templatedesigned to facilitate reporting in accordance with IFRS S1 and S2 and the SASB Standards*2 (Templates). AP-SFPF will offer the Templates to asset management companies and listed companies in Japan as the service provider.By starting to provide the Templates, AP-SFPF and Hitachi will support listed companies in Japan in their disclosure of information in conformance with IFRS S1 and S2 and communication between listed companies and assetmanagement companies. This will enable global institutional investors to properly evaluate sustainability-conscious corporate activities in the ESG perspective and contribute to the enhancement of the companies' corporate value.AP-SFPF is a general incorporated association that was established to connect diverse stakeholders andpromote effective and efficient communication, solving issues and considering projects to contribute to the continued development of the ESG market. It was established in July 2023 by eight companies, which mainly include financial institutions: MS&AD Insurance Group Holdings, Inc., Sompo Japan Insurance Inc., Tokio Marine & Nichido Fire Insurance Co., Ltd., Nippon Life Insurance Company, Hitachi, Ltd., Mizuho Bank, Ltd., Sumitomo Mitsui Banking Corporation, and MUFG Bank, Ltd.Background of the start to adapt the SFP-ESS for IFRS S1 and S2Recently, investors' interest in companies' sustainability initiatives has been growing and companies are implementing sustainability initiatives and disclosing information about them. However, there are various disclosure standards in Japan and global. This has created an issue regarding disclosures. The people in charge of disclosing information,especially people at listed companies engaging in business globally, are not sure which standards to refer to and unable to determine investors' expectations regarding the disclosure of information, in addition to being short of resources. To solve this situation, the ISSB announced IFRS S1 and S2 in June 2023 as global baseline standards forthe disclosure of sustainability-related information.In Japan, the Sustainability Standards Board of Japan (SSBJ) is formulating the Japanese version of S1 and S2 (the SSBJ standards), which are made to comply with all of the requirements of IFRS S1 and S2, the standards fordisclosing sustainability-related informationin Japan. The finalized standards are planned to be published by March 2025. In addition, the Financial ServicesAgency made it mandatory to disclose sustainability-related information in securities reports in the fiscal year ended March 31, 2023. It is also considering the gradual application of the SSBJ standards to companies listed on the PrimeMarket starting in the fiscal year ending March 31, 2027. Therefore, listed companies are facing urgent tasks, such asthe collection of sustainability-related information and the development of a disclosure process in line with IFRS S1and S2, to prepare for the disclosure of information becoming mandatory in the future and to enhance their corporate value.In response, AP-SFPF exchanged opinions with more than 100 companies, including asset management companiesand listed companies, and began to offer a beta version of the SFP- ESS and verify its value in October 2023 to reduce the workload of the people at listed companies in charge of disclosing information and promote ESG investingin Japan. By using the Templates to adapt the SFP-ESS to IFRS S1 and S2, AP-SFPF and Hitachi will help listed companies smoothly disclose ESG information and contribute to improving their corporate value.Outline of SFP-ESSThe SFP-ESS is a two-sided platform on which asset management companies and listed companies making ESG investments are connected seamlessly to deepen their mutual understanding of each other. Asset managementcompanies present their needs regarding the ESG information it expected that listed companies disclose in line with theSASB*2 Standards. Listed companies refer to this registered information, which enables them to understand the needs of asset management companies and use the information when formulating their disclosure policies.Listed companies enter their data into the platform and send it, publishing it alongside comments by following the disclosure items in the Templates. This facilitates asset management companies' side-by-side comparison of listedcompanies as the viewers and also enables them to understand data, including the details.Features of the Templates adapted to IFRS S1 and S2Regarding IFRS S1 and S2, documents explaining the disclosure standards themselves, the IFRS Sustainability Disclosure Taxonomy*3, and support materials including a guide for the voluntary application of ISSB Standards havebeen published. However, Japanese documents are limited, and each company is left to decide how they will disclose the information they should disclose in their integrated reports and other reports. To support the practical tasks done by these listed companies, the Templates come with an input interface available in Japanese, so that digital data can be entered and saved on the platform in accordance with definitions in the taxonomy. Specifically, the Templates helplisted companies understand and respond to IFRS S1 and S2 using the following three features.1. Disclosure items classified into three categories (major categories, intermediate categories, and subcategories)The IFRS Sustainability Disclosure Taxonomy information is classified in detail into four core classifications (governance, strategy, risk management, and metrics and targets). However, the hierarchical structure differs from item to item. In response, a creative measure was devised to streamline data entry by the people in charge ofthe disclosure of information at listed companies by classifying the information into major categories,intermediate categories and subcategories visualizing the hierarchical structure of the information. This helps the people in charge of disclosing information at companies understand information collection based on the definitions in IFRS S1 and S2 without difficulty.2. Supplementary information from the IFRS Foundation regarding each disclosure item is provided when viewing the Templates.The IFRS Foundation, provides application guidance which companies may want to refer to when entering information into the Templates.3. Tables styles and options enabling an intuitive understanding of the information that needs to be disclosed are availableOptimal table styles are provided on an item-by-item basis to enable people to intuitively understand and enter the information required for each disclosure item. For example, there is an appropriate answer space for itemsthat are yes or no questions. In addition, for items which require that risks be described, there is a multiple-choice section about the type of risk (physical or transition) and the time frame (short, medium, or long term), in addition to the space for describing the risk. This prevent the omission of information or the provision of insufficient information.Future developmentMoving forward, AP-SFPF and Hitachi will broadly expand the SFP-ESS with the Templates to listed companies andtalk with multiple listed companies preparing to comply with IFRS S1 and S2 ahead of others. It will thus collect opinionsand requests regarding the improvement of the convenience of the Templates and develop the Templates so that we are more useful and adapted to IFRS S1 and S2.We will also work to functionally enhance the SFP-ESS in addition to developing the Templates. Specifically, they moveforward with consideration and development to provide service features which will be needed in the promotion ofthe disclosure of information, dialogue, and engagement between asset management companies and listedcompanies, such as a feature enabling asset management companies to register their information disclosure needs, and to release these features one by one. We also plan to incorporate the finalized SSBJ standards which will be published by the SSBJ by March 2025.Speaking at Director of Earned Revenue, IFRS Sustainability, Eli Reisman, said:“The IFRS Foundation welcomes Hitachi as a licensee of its standards. The IFRS Foundation encourages companiesvoluntarily applying IFRS S1 and IFRS S2, in addition to the progress being made towards regulatory adoption or other use of IFRS S1 and IFRS S2 happening in 25+ jurisdictions globally. In order to facilitate this corporate disclosure, it’s imperative that various services and tools integrate the ISSB standards to support this process."Yasuki Imai, Vice President and Executive Officer, Head of Digital Systems & Services APAC Business, and CEO of Financial Institutions Business Unit, Hitachi, Ltd, said:“In line with this approach to sustainability reporting, Hitachi and its only reseller of SFP-ESS, The Association forPromotion of Sustainable Finance Platform, aim to facilitate the application of IFRS S1, S2, and SASB standards and provide guidance on industry-specific disclosures through the SFP-ESS platform: SFP-ESS is a digital platformdesigned to support companies in their sustainability reporting efforts. This tool is intended to assist companies in navigating the reporting process, with the goal of enhancing the standardization and relevance of ESG reporting.”AP-SFPF member company, Managing Executive Officer, Group Chief Sustainability Officer (CSuO), MS&AD Insurance Group Holdings, Inc., Naomi Motojima said:“MS&AD Insurance Group Holdings, Inc. engages in investment, lending and insurance underwriting activities in consideration with ESG as a signatory to Principles for Sustainable Insurance (PSI) and the Principles for ResponsibleInvestment (PRI). We consider “Symbiosis with global environment ~Planetary Health~” as an important issue forMS&AD group, and we are working on realizing “Action on climate change” and “Improvement of sustainability of natural capital” comprehensively to enhance the resilience of society. We help to solve ESG issues including climate change through insurance underwriting, investment and lending, and of course we also work to reduce our own Greenhouse gas (GHG) emissions. We regard them as missions that we have as an insurance and financing serviceprovider. SFP-ESS is a platform that increases the mutual understanding of companies and financial institutions regarding ESG information disclosure. We hope that using the disclosure templates adapted to S1 and S2, which will be newly implemented, will facilitate the disclosure of information related to companies' ESG activities and lead to investors appropriately evaluating the companies. Further, from the standpoint of an investor, we find the developmentof a platform which enables users to compare the information disclosed by companies using a same index beneficial in the activities for the appropriate evaluation of the activities of the companies. Therefore, we welcome the release of the template feature.”*1 Disclosure standards announced by the IFRS Foundation in June 2023. The standards consist of IFRS S1 (General Requirements for Disclosure of Sustainability-related Financial Information) and IFRS S2 (Climate-related Disclosures).*2 The Sustainability Accounting Standards Board (SASB) Standards provide industry-specific ESG disclosure guidance focused on financial materiality. As of August 2022, the International Sustainability Standards Board (ISSB) of the IFRS Foundation assumed responsibility for the SASB Standards.*3 The IFRS Sustainability Disclosure Taxonomy is a framework for digitally tagging sustainability-related financial disclosures Its goal is to digitalize informationand facilitate investors' and stakeholders' comparison and assessment of companies' sustainability performanceSFP-ESS websitehttps://sfp-ess.org/en/service/About the Association for Promotion of Sustainable Finance Platform (AP-SFPF)The AP-SFPF was established in July 2023 to solve issues and consider projects, with financial institutions playing a leading role, to create new value and contribute to the continued development of the ESG market, eventually resultingin the sustainable development of society through the connection of various stakeholders to each other and the provision of a platform which will facilitate efficient and effective communication related to ESG issues.Member companies: MS&AD Insurance Group Holdings, Inc., Sompo Japan Insurance Inc., Tokio Marine & NichidoFire Insurance Co., Ltd., Nippon Life Insurance Company., Hitachi, Ltd., Mizuho Bank, Ltd., Sumitomo Mitsui Banking Corporation., MUFG Bank, Ltd.Representative: Yoshihiro Kanaoka, Representative Director Location: 1-6-1 Marunouchi,Chiyoda-ku, Tokyo 100-8220, Japan Corporate website: https://sfp-ess.org/en/About Hitachi, Ltd.Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the 3 business sectors of “Digital Systems & Services” – supporting our customers’ digital transformation; “Green Energy & Mobility” – contributing to a decarbonized society through energy and railway systems, and “Connective Industries” – connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company’s revenues as 3 sectors for fiscal year 2023 (ended March 31, 2024) totaled 8,564.3 billion yen, with 573 consolidated subsidiaries and approximately 270,000 employees worldwide. For more information on Hitachi, please visit the company's website at www.hitachi.com. Copyright 2024 JCN Newswire via SeaPRwire.com.
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Combating customer harassment: Fujitsu, Toyo University and Kokoro Balance Research Institute launch field trial on AI-powered training program JCN Newswire

Combating customer harassment: Fujitsu, Toyo University and Kokoro Balance Research Institute launch field trial on AI-powered training program

TOKYO, Dec 11, 2024 - (JCN Newswire via SeaPRwire.com) - Fujitsu Limited, Toyo University Incorporated Educational Institution (Toyo University) and Kokoro Balance Research Institute today announced the commencement of a field trial on December 3, 2024, to develop a Training Program for Coping with Customer Aggression. This program leverages AI and incorporates insights from criminal psychology and mental health to tackle the growing societal issue of customer harassment, i.e., unreasonable or abusive behavior directed at staff by customers and clients.The program utilizes the “AI Tool for Experiencing Customer Aggression” developed using Fujitsu's generative AI technology, behavior change support technologies and Toyo University's expertise in criminal psychology. Fujitsu’s AI tool provides interactive feedback through the use of AI avatars and clarifies actions that can be taken to enhance participants' customer harassment response skills. To evaluate the program's effectiveness, Kokoro Balance Research Institute will leverage its mental health expertise to develop new psychological scales measuring customer service skills, stress management, and overall customer harassment response capabilities. Furthermore, the research partners will carry out a field trial with call center employees at Fujitsu Communication Services Limited (CSL), analyzing changes in participants' customer service skills, stress management, engagement, and subjective productivity to ensure the program's scientific validity.The full program is targeted for launch in fiscal 2025 with the goals of reducing the psychological burden of working people in customer service roles and contributing to the creation of safe and supportive work environments.BackgroundCustomer harassment has become a serious social issue. A recent survey revealed that 46.8% of service industry workers have encountered customer harassment in the past two years, with nearly half experiencing lasting physical and mental health consequences.In response, the Ministry of Health, Labour and Welfare added mental health issues related to customer harassment to its work-related injury recognition criteria in September 2023. Furthermore, the Tokyo Metropolitan Assembly passed Japan's first customer harassment prevention ordinance in October 2024. The growing national and local government efforts are driving increased organizational responsibility for employee protection.Field Trial PeriodDecember 3, 2024 to March 31, 2025Figure 1: Overview diagram of the field trial Comment from Akiko Yamada, Head of the Converging Technologies Laboratory of Fujitsu Research, Fujitsu Limited:We have been pursuing research in converging technologies, combining cutting-edge digital technology with knowledge from humanities and social sciences to solve various social issues. This new initiative combines generative AI, behavioral change support technology, criminal psychology, and mental health expertise to tackle the significant social problem of customer harassment and secure the well-being of working people.Comment from Prof. Masayuki Kiriu, Dean, Faculty of Sociology, Toyo University:By incorporating psychological scales and stress measurement indicators into the "AI Tool for Experiencing Customer Aggression”, we expect to create a practical and effective customer harassment response training program for customer service personnel. This will significantly contribute to solving current customer harassment issues. We anticipate the emergence of new social contributions through converging technology in this pilot program.Comment from Kyoko Shimada, Representative Director, Kokoro Balance Research Institute:Customer harassment can inflict deep emotional wounds on employees. While eradication may be impossible, we can reduce its impact through organizational efforts. This research aims to strengthen organizations by focusing on employee mental health and response capabilities. By using globally recognized psychological scales and effective evaluation criteria, we aim to make this program scientifically sound, useful, and applicable for employees.About FujitsuFujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$26 billion) for the fiscal year ended March 31, 2024 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.Press Contacts:Fujitsu LimitedPublic and Investor Relations DivisionInquiriesToyo UniversityToyo University General Affairs Department, Public Relations DivisionPhone: 03-3945-7571Reception hours: 9:00-18:00 JST (excluding Saturdays, Sundays, holidays, and university-designated holidays)E-mail: mlkoho@toyo.jpKokoro Balance Research InstituteE-mail: info@kokorobalance.jp Copyright 2024 JCN Newswire via SeaPRwire.com.
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